General terms and conditions of business

 

§ 1 Application of the General Terms and Conditions

The General Terms and Conditions accepted by both contracting parties regulate the terms and conditions between the provider/coach

(IntuWonderland Coaching

Owner: Tatjana Brandt,

Georgstraße 28,

52353 Düren,

Telephone: 49 (0) 176 72400 266,

E-Mail: tatjana@intuwonderland.de)

and the client as a coaching contract within the meaning of §§ 611 ff BGB unless otherwise agreed in writing between the contracting parties.

Coaching is a process-oriented approach to supporting, encouraging, and developing individuals. Coaching is always a voluntary process, and the client actively and independently supports it.

The goal of the joint work between client and coach is to improve the ability to act by promoting self-reflection and perception, awareness, sense of worth and responsibility of the client.

The client must make their own decisions and actions in their professional and private lives! A coach can only help clients reflect on or "test out" their decisions and actions, either retrospectively or in advance. Coaching is not psychotherapy—that is, it is not a treatment for mental illnesses and disorders—and cannot replace psychotherapy.

The provider offers various booking services, in particular:

• Coaching to resolve emotional blockages
• Meditation and other everyday methods up to inner-child meditations for conflict resolution
• Business coaching for self-employed people and individuals to enable them to implement professional and private projects
• Business coaching to find your own professional satisfaction
• Business coaching to build self-employment

The contract is concluded when the client accepts the provider's general offer to provide coaching for the processing and overcoming of social conflicts or other purposes outside of medicine for anyone, and contacts the provider for the purpose of consultation, coaching, including business coaching, discussions, exercises for self-awareness and cognitive restructuring, as well as relaxation exercises in accordance with the coaching and the specified procedures.

The provider is entitled to reject a coaching contract without stating reasons if the necessary relationship of trust cannot be expected, if the required information is not provided by the client, if the provider cannot or is not permitted to coach due to their specialization or legal reasons, or if there are reasons that could cause them to experience a conflict of conscience. In this case, the provider's right to remuneration for services rendered up to the point of rejection of the coaching remains unaffected.

§ 2 Content of the consulting contract

The provider provides its services to the client by applying its knowledge and skills in the above-mentioned areas.

Counseling is conducted exclusively online via Skype, Zoom, Google Meet, WhatsApp video/audio, by phone, or other suitable online tools. In-person consultations are not offered.

A subjectively expected success for the client cannot be promised or guaranteed. If the client refuses to participate in discussions or relaxation techniques and wishes to be counseled exclusively using scientifically recognized methods, they must explain this to the provider.

The provider is not permitted to issue sick notes or prescribe medication. No medical consultations are provided.

§ 3 WhatsApp support and accompaniment between sessions

The provider offers its clients WhatsApp support between sessions. WhatsApp support can also be provided via other suitable communication channels, such as Signal, Telegram, iMessage, or SMS.

WhatsApp support does not replace coaching sessions and serves the purpose of accompanying, supporting, reminding, motivating, or providing adapted exercises for specific situations to the client in their daily life between sessions.

WhatsApp support is limited to:

• 3 minutes per voice message from the client
• 3 messages per week to clarify questions about the coaching process or to receive inspiration on the coaching topic
• Bonus: Successes and positive developments can be shared unlimitedly within the 3-minute rule to support the coaching process.

Urgent voice messages must be specifically marked as such.

Availability: The client will normally receive a response to his/her message within 48 hours on working days (Monday to Friday).

Unless otherwise agreed in writing, WhatsApp support within coaching packages with longer support ends with the last session of the coaching package (usually a recap session). For individually booked sessions, WhatsApp support begins after the session and ends one week afterward.

Clarification of organizational issues, such as appointment bookings, is independent of WhatsApp support.

§ 4 Rights and obligations of the coach

(1) Openness: The coach discloses the procedures and methods used upon request and also explains their benefits or possible risks upon request.

(2) Confidentiality: The coach maintains strict confidentiality regarding personal, intimate or confidential details of the client from the coaching sessions.

(3) Neutrality: The coach protects the client's interests in his or her work. He or she does not influence the client with his or her own personal, political, religious, or other views.

§ 5 Client’s Obligations

Before the start of treatment, the client shall inform the provider, upon request, whether he/she is suffering from psychosis, trauma or other diagnosed illnesses and/or is or has been undergoing psychotherapeutic treatment.

If this information is refused, the provider has the right to refrain from concluding a contract or to terminate an existing contract without notice. The right to compensation for services already provided remains unaffected.

(1) The client is responsible for his/her own health before, during and after the entire coaching process.

(2) The client will attend all agreed coaching appointments punctually and conscientiously. They will allow at least 10 minutes before and after each session to sufficiently distance themselves from their usual obligations.

(3) The client actively and committedly participates in the coaching process. The coach can only provide suggestions for change and reflection. The client is aware that he/she must actively and appropriately implement these suggestions for the coaching to be successful.

§ 6 Remuneration of the provider/cancellation

a. The following payment methods are available, unless otherwise agreed: Advance payment by bank transfer. The following payment methods are generally available:

• Prepayment
• Bank transfer
• PayPal
• Installment payment via PayPal

Payment claims arising from the concluded contract are due immediately, unless otherwise stated in the respective offer or individually agreed. Unless otherwise agreed, when booking

For services, payment must be made by the agreed date; otherwise, there is no entitlement to the service being provided on the agreed date or, in the case of courses, no entitlement to participation.

b. Costs for outdoor activities to support the coaching process will be covered in full, depending on need and agreement.

c. All prices are subject to 19% VAT.

d. A coaching session typically lasts between 45 and 90 minutes. In individual cases, the session may last up to two hours if the coaching process is to be uninterrupted. In these cases, the coach reserves the right to offset the additional time against remaining coaching sessions or to charge a supplementary fee.

e. If the coaching takes place neither online nor at the coach's premises, the coach will receive a flat rate of €0.50 per km per session or journey to the coaching location as travel, expense, and time compensation.

f. Cancellations made less than 24 hours before the agreed appointment will incur a fee. A cancellation fee equal to the agreed fee will be charged. This cancellation fee will be communicated when booking the respective appointment and sent as information via the confirmation email.

This also applies to free appointments, for which a cancellation fee of €25 applies. In the event of non-attendance without cancellation or only partial attendance at a booked appointment, no refund of the agreed fee is possible.

§ 7 Confidentiality of advice

The provider treats client data confidentially and provides information regarding the content of discussions and consultations only with the express written consent of the client (waiver of confidentiality).

The above paragraph does not apply if the provider is legally obligated to disclose the data—for example, if they are required to report to an official or court order. This also applies to information provided to legal guardians, but not to information provided to spouses, relatives, family members, work colleagues, or superiors. Paragraph 1 also does not apply if personal attacks are made against them or their professional conduct in connection with the counseling, prevention, and relaxation procedures, and they can exonerate themselves by using correct data or facts.

§ 8 Severability Clause

Should individual provisions of the consulting agreement or the general terms and conditions be or become invalid or void, this shall not affect the validity of the consulting agreement as a whole. Rather, the invalid or void provision shall be replaced, in a free interpretation, by a provision that most closely approximates the purpose of the contract or the parties' intention.

§ 9 Limitation of Liability

(1) We are only liable for damages resulting from a grossly negligent breach of duty in accordance with statutory provisions. In the event of breach of contract or grossly negligent breach of duty, the amount of liability is limited to the agreed fee for the entire coaching process.

(2) In other cases, we shall only be liable for breaches of a contractual obligation whose fulfillment is essential for the proper performance of the contract and on whose compliance you as a customer may regularly rely (so-called cardinal obligation), and shall be limited to compensation for foreseeable and typical damages. In all other cases, our liability is excluded.

(3) Our liability for damages resulting from injury to life, body or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.

§ 10 Data Protection

The separate data protection regulations on our homepage apply under the following link: https://www.intuwonderland.de/datenschutz

§ 11 European Dispute Resolution

(1) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. If you placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.

(2) If you are a merchant and are domiciled in Germany at the time of the order, the exclusive place of jurisdiction is the registered office of the provider. Otherwise, the applicable statutory provisions shall apply to local and international jurisdiction.

 

 

Version of the Terms and Conditions: 1.0

Status of the General Terms and Conditions: 27.08.2024